Privacy policy

About this policy

Avero Pets ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website (averopets.com) or purchase from us.

Information we collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number
• Delivery information: shipping address
• Payment information: processed securely by our payment provider — we do not store card details
• Usage data: pages visited, time on site, device type (collected via analytics tools)
• Communications: messages you send us via email or our contact form

How we use your information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and tracking information
• Respond to your enquiries and provide customer support
• Improve our website and product range
• Send marketing communications (only if you've opted in)
• Comply with our legal obligations

Sharing your information

We do not sell your personal information. We may share it with:

• Suppliers and logistics partners — to fulfil and deliver your order
• Payment processors — to securely process your payment
• Analytics providers — to help us understand how our website is used

All third parties we work with are required to handle your information in accordance with applicable privacy laws.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some functionality.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption for all data transmission.

Contact us

If you have any questions about this policy or how we handle your personal information, please contact us at [email protected].